Last Updated: March 15, 2024
At Tlixarenshapiph, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions for returning products purchased through our website at https://tlixarenshapiph.world (the "Website"). Please read this policy carefully before making a purchase.
This Return Policy is part of our Terms of Use and should be read in conjunction with our Privacy Policy. By purchasing products from us, you agree to the terms outlined in this policy.
For all return-related inquiries, please contact us:
Company Name: Tlixarenshapiph
Email: reply@tlixarenshapiph.world
Phone: +47 23 31 50 50
Address: Haakon VII's gate 2, 0161 Oslo, Norway
You have 30 days from the date of delivery to initiate a return. Returns requested after this period will not be accepted unless required by applicable consumer protection laws.
For customers in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This right of withdrawal is in addition to our standard 30-day return policy.
To be eligible for a return, products must meet the following conditions:
For health and safety reasons, the following products cannot be returned:
If you receive a damaged or defective product, please contact us immediately at reply@tlixarenshapiph.world within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide:
We reserve the right to inspect returned products to verify damage or defects.
To initiate a return, please follow these steps:
Return shipping costs are the responsibility of the customer, except in the following cases:
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns that are lost or damaged in transit.
Do not return products to the address on the package. The correct return address will be provided by our customer service team when you receive your Return Authorization number. Returns sent to incorrect addresses may be delayed or lost.
Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 5-10 business days. You will receive an email confirmation when your refund has been processed.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
The refund amount will include:
The refund amount will not include:
In some cases, only partial refunds may be granted:
We will notify you of the reason for any partial refund before processing it.
Refunds will be denied if:
If your refund is denied, we will contact you to explain the reason and discuss possible alternatives, such as returning the product to you at your expense.
We currently do not offer direct exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund and place a new order for the desired item.
This ensures that you receive the correct product as quickly as possible and allows you to take advantage of any current promotions or pricing.
If you receive a defective product, we will send you a replacement at no additional cost, including shipping. Please contact us within 7 days of delivery to arrange a replacement.
You may cancel your order before it has been shipped. To cancel an order, please contact us immediately at reply@tlixarenshapiph.world with your order number.
If your order has already been shipped, you will need to follow our return process once you receive the product.
If your order is successfully cancelled before shipment, you will receive a full refund to your original payment method within 5-10 business days.
International customers are responsible for all return shipping costs, customs duties, taxes, and import fees associated with returning products. We recommend using a trackable international shipping service.
International returns may take longer to process due to customs clearance and international shipping times. Please allow up to 30 business days for international returns to be received and processed.
We are not responsible for any customs duties, taxes, or import fees incurred when returning products internationally. These charges are non-refundable and are the responsibility of the customer.
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email or phone call). You may use the model withdrawal form provided below, but it is not obligatory.
If you withdraw from your purchase, we will reimburse all payments received from you, including standard delivery costs, without undue delay and in any event not later than 14 days from the day we receive the returned goods or evidence that you have sent back the goods.
If you are a consumer in Norway, you have rights under the Norwegian Consumer Purchase Act (Forbrukerkjøpsloven). These rights include the right to cancel your purchase within 14 days (angrefrist) and the right to complain about defects within 2 years of purchase (reklamasjonsrett).
For more information about your consumer rights in Norway, please visit the Norwegian Consumer Council (Forbrukerrådet) at https://www.forbrukerradet.no.
Consumers in other jurisdictions may have additional rights under local consumer protection laws. This Return Policy does not limit or exclude any statutory rights you may have. If there is a conflict between this policy and your statutory rights, your statutory rights will prevail.
If you wish to exercise your right of withdrawal under EU consumer law, you may use this form:
To: Tlixarenshapiph, Haakon VII's gate 2, 0161 Oslo, Norway
Email: reply@tlixarenshapiph.world
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Name: _______________
Address: _______________
Email: _______________
Date: _______________
Signature (if submitting on paper): _______________
If you have any concerns or disputes regarding a return or refund, please contact our customer service team at reply@tlixarenshapiph.world or +47 23 31 50 50. We will make every effort to resolve the issue promptly and fairly.
If we are unable to resolve your complaint through our customer service channels, you may have the right to use alternative dispute resolution services:
Nothing in this Return Policy limits your right to take legal action if you believe your consumer rights have been violated.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the Website with an updated "Last Updated" date.
Your continued use of the Website and purchase of products after changes are posted constitutes your acceptance of the modified Return Policy. We encourage you to review this policy periodically.
Changes to this policy will not affect returns or refunds for products purchased before the changes were made, unless required by law.
To the maximum extent permitted by law, our liability for any claims related to returns or refunds is limited to the purchase price of the returned product(s). We are not liable for any indirect, incidental, special, or consequential damages arising from returns or refunds.
This limitation does not apply to liability that cannot be excluded or limited under applicable law, such as liability for fraud, gross negligence, or personal injury.
In the event of a product recall, we will notify affected customers by email and provide instructions for returning the recalled product. Recalled products will be eligible for a full refund, including shipping costs, regardless of whether the product has been opened or used.
If you believe a product should be recalled due to safety concerns, please contact us immediately at reply@tlixarenshapiph.world.
We take return fraud seriously. Fraudulent return activities include, but are not limited to:
We reserve the right to refuse returns or issue refunds if we suspect fraudulent activity. We may also take legal action and report fraudulent activity to law enforcement authorities.
When you initiate a return, we will process your personal data in accordance with our Privacy Policy. This includes your name, contact information, order details, and return reason.
We will retain return-related data for as long as necessary to process your return and comply with legal obligations, typically for 7 years in accordance with accounting and tax regulations.
For more information about how we handle your personal data, please see our Privacy Policy.
If you have any questions about this Return Policy or need assistance with a return, please contact us:
Email: reply@tlixarenshapiph.world
Phone: +47 23 31 50 50
Postal Address: Tlixarenshapiph, Haakon VII's gate 2, 0161 Oslo, Norway
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central European Time). We will respond to your inquiry within 2 business days.